Post-Incident Report
Incident: Physical Host Outage — Partial Service Interruption
Date: 31 October 2025
Region: West
Status: Resolved
At 05:13 AEST (03:13 AWST), monitoring detected that a physical host in the West region became unreachable.
Engineers investigated immediately and found the system fully unresponsive to standard management access.
A controlled out-of-band power cycle was initiated, restoring the host to service at 05:43 AEST (03:43 AWST).
After recovery, testing revealed a routing table entry had not reloaded correctly, delaying full restoration until 06:52 AEST (04:52 AWST).
All services were confirmed stable and available by 07:18 AEST (05:18 AWST).
Impact was limited to a small number of services hosted in the West region.
Other regions and core systems were unaffected.
