Past Incidents

Saturday 26th October 2024

No incidents reported

Friday 25th October 2024

myCloudPBX/Business SIP/Inbound 1300 Third party outage affecting Telstra originating calls.

We are aware of an ongoing third party outage affecting Telstra originating calls to myCloudPBX at the moment.

The issue has already escalated to the Telstra team and we will provide updates as they are provided to us.

We apologise for the inconvenience.

This issue has been resolved.

Thursday 24th October 2024

No incidents reported

Wednesday 23rd October 2024

No incidents reported

Tuesday 22nd October 2024

Portal Portal Issues

Some functions of the Management Portals are currently offline. Our Engineers are currently investigating and will provide further updates as soon as possible.

Incident Closure Summary

Resolved: The recent service disruption has been fully resolved as of 2.25PM +10 UTC. All systems are operational, and services have been restored.

Summary: The issue was identified as a synchronisation problem within our cluster, which led to multiple automatic failovers. Our engineering team worked diligently to stabilize the cluster and restore normal operations.

No voice services, inbound / outbound calling were affected by this event.

We sincerely appreciate your patience and understanding during this time.

Monday 21st October 2024

No incidents reported

Sunday 20th October 2024

No incidents reported