Inbound call failure to Hosted Voice platforms Wednesday 30th September 2020 15:39:00

Interconnect partner has resolved the outage in their network. ECN technicians have observed successful inbound calls to the Hosted Voice platform. ECN will continue to monitor while inbound call volumes restore to normal levels.

ECN has confirmed with our interconnect partner that they are experiencing an outage in their network impacting multiple voice carriers nation wide. ECN technicians are continuing to work closely alongside our interconnect partner.

Inbound calls to 1300 numbers are not impacted by this outage and are connecting normally.

ECN is continuing to work with our interconnect partner to resolve an issue identified in the interconnect partners network.

ECN technicians have identified a problem in an interconnect partner network. ECN is working with our interconnect partner to resolve the issue.

ECN technicians are continuing their investigations into the ongoing inbound call failure.

Inbound calls to 1300 numbers are not impacted by this outage.

ECN technicians are investigating further and speaking with upstream voice partners.