Inbound/Outbound Call Failures Wednesday 15th July 2026 12:17:32

We're aware some customers are still having trouble with certain calls. Our network is working normally and we've done everything we can on our side, the remaining issue sits with a wider regional problem affecting other providers, which we can't resolve directly. We're monitoring closely and will update as soon as things improve. Thanks for your continued patience.

Outbound calling has now been restored. Inbound, outbound and on-network calls are all working normally across our network.

Please note that a wider issue affecting multiple providers in the region is still ongoing. We've done everything we can to route around and mitigate it on our side, but calls to or from people on other affected networks may still fail until those providers resolve the issue on their end. This part is outside our control. We'll continue to monitor and will update this page as the broader situation improves.

Work is ongoing to fully restore all affected services. On-network calls remain unaffected, and as noted this is part of a wider regional issue involving multiple providers. We're continuing to monitor closely and appreciate your patience. Another update to follow.

We're continuing to make progress on restoring outbound calls, and are monitoring the routing changes closely. Inbound and on-network calls remain unaffected.

Please note this is part of a broader issue affecting multiple providers. Even as we restore our own services, calls to or from people on other providers may still be affected until those providers resolve things on their end. If a call fails, the issue may sit outside our network. We'll keep updating as the wider situation improves.

We're continuing to work on the issue affecting calls through our upstream provider. Please note that on-network calls are not affected and are working normally. We'll post another update shortly.

We're aware of an issue affecting some inbound and outbound calls caused by a problem with one of our upstream providers. We've applied a routing change that has restored inbound calling, and we're now applying the same fix for outbound calls. You may continue to experience difficulty making calls for a short while longer. We'll update this page as soon as the fix is complete.

All on-network calls are confirming working, we are now working with out interconnect and network partners