Stickied Incidents

Friday 10th July 2026

myCloudPBX/Business SIP/Inbound 1300 Investigating an issue with recorded sounds

We are currently investigating an issue with recorded sounds not playing.

Resolved The issue with recorded sounds has been resolved as at 09:54

Past Incidents

Wednesday 23rd October 2024

No incidents reported

Tuesday 22nd October 2024

Portal Portal Issues

Some functions of the Management Portals are currently offline. Our Engineers are currently investigating and will provide further updates as soon as possible.

Incident Closure Summary

Resolved: The recent service disruption has been fully resolved as of 2.25PM +10 UTC. All systems are operational, and services have been restored.

Summary: The issue was identified as a synchronisation problem within our cluster, which led to multiple automatic failovers. Our engineering team worked diligently to stabilize the cluster and restore normal operations.

No voice services, inbound / outbound calling were affected by this event.

We sincerely appreciate your patience and understanding during this time.

Monday 21st October 2024

No incidents reported

Sunday 20th October 2024

No incidents reported

Saturday 19th October 2024

No incidents reported

Friday 18th October 2024

No incidents reported

Thursday 17th October 2024

No incidents reported