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Some systems are experiencing issues

Stickied Incidents

Wednesday 25th March 2020

COVID-19 Service Update

Due to increased call volume to services including Centrelink, 13Health and the Coronavirus hotline (1800 020 080) the National public telephone network is experiencing congestion. The result is that ECN is observing an amount of general Australia telephone network congestion. Impact to you may be intermittent issues receiving calls to MyCloudPBX, Business SIP and Inbound 1300 as at times Telstra and other carrier networks appear at maximum capacity.

NBN and 4G data services are currently experiencing reduced performance nationally due, we understand the distributed workforce (work from home). ECN has also been informed this morning to expect increased fault restoration time on faults as a result of staff availability. Enterprise data connections are not currently impacted. New data orders will experience extended lead times, these times will be communicated as part of the order process.

Number porting is from our current information suspended temporarily.

Number porting is from our current information suspended temporarily. In-flight ports may not proceed, however further updates will be provided when available. New number orders will continue whilst there is general availability of numbers in each region for ECN to provision from the various carriers.

Past Incidents

Monday 6th April 2020

No incidents reported

Sunday 5th April 2020

No incidents reported

Saturday 4th April 2020

No incidents reported

Friday 3rd April 2020

No incidents reported

Thursday 2nd April 2020

No incidents reported

Wednesday 1st April 2020

No incidents reported

Tuesday 31st March 2020

No incidents reported

Monday 30th March 2020

myCloudPBX (South East) myCloudPBX

A small subset of users may experience difficulty connecting to myCloudPBX. Technicians are investigating. Further updates will be available on status.ecn.net.au.