An upstream NBN outage has been identified affecting a small subset of users. Carrier technicians are investigating currently.
3rd party carrier Engineers and 3rd party Vendor identified the fault was due to updated software in a device in the Ethernet network at Blacktown Exchange.
When traffic was moved back to the device after the update, this caused a surge overload, resulting in the intermittent outages in Voice and Data services.
The updated device was rectified to restore service.
3rd party engineers are conducting a full review.
Remediation work within the 3rd party carrier network is ongoing at this stage. No new updates have been provided by the 3rd party carrier and no ETA has been set at this stage. ECN will continue to monitor for new information as it is made available by the 3rd party.
3rd party network engineers have begun remediation on the identified fault which caused outages along the East Coast of Australia including QLD, NSW and VIC. Services will begin restoring as the remediation work continues. ECN will continue to monitor for updates from the 3rd party carrier network.
3rd party carrier network has identified problems within their core routing infrastructure. The 3rd party has engaged their level 3 networking engineers alongside support teams from their product vendors to continue their investigation. At this stage the 3rd party carrier has not given an ETA.
No incidents reported
Engineers are investigating.
Services Restored.
Upstream technicians onsite, replacing faulty hardware.
We have identified there is an issue within our upstream carrier's network. We are investigating with them as a top priority in order to restore services in WA as soon as possible.
