Past Incidents

Between 07:25am and 07:39am a higher than average call failure rate was observed. Investigations identified "Timeout waiting for remote party" failure messages were being received back from a single carrier interconnect. This interconnect was shutdown pending investigation and high call failure rates are no longer being observed.

Engineers are investigating an issue affecting campaigns using AMD. The current workaround is to disable AMD on the campaign. Further information will be provided shortly.