No incidents reported
A limited number of inbound calls are experiencing one-way audio (unable to hear the other party). ECN is working with our interconnect partner to identify the root cause of the issue.
Services restored
Interconnect and mobile carrier technical teams have advised that the majority of one way audio issues are now resolved as of 5:24pm. Further monitoring and testing is scheduled. ECN is pursuing more information as it becomes available. If ECN customers experience any calls with one way audio please contact ECN support with the details of the call as soon as possible.
Interconnect partner engineers and mobile carrier engineers are still investigating and working on this fault with a high priority. A limited number of calls may experience issues while the upstream parties continue their troubleshooting. No ETA has been provided to ECN at this time.
Partner carrier has confirmed the re-route was implemented at 08:30 and the faulty hardware replaced at 10:20. Some customers continue to experience one way audio issues and drop outs. Partner carrier engineers are currently investigating this issue as a high priority. No ETA has been provided to ECN at this time.
The issue has been isolated to a number of interconnect links between the ECN interconnect partner and their mobile carrier partners. Engineers in the upstream networks have re-routed calls to bypass the problematic links. Field technicians are still en-route to repair and restore the impacted links. No ETA has been advised at this stage. The next update is expected in 60 minutes.
Interconnect partner has advised ECN that an upstream mobile network carrier identified failed equipment within a DC. A technician from the mobile carrier's network has identified the parts required to repair the hardware. Technicians will be performing additional work this morning. No ETA has been provided. ECN will provide additional updates as they become available.
The interconnect partner is continuing their investigation and case escalations with their relevant teams. Additional escalations between the interconnect partner and mobile network carriers are in progress. ECN is continuing to pursue updates.
Interconnect partner is continuing their investigation. No ETA has been provided at this stage. ECN will continue to monitor and pursue updates as they become available.
Third party interconnect partner has identified an issue within their voice network and are investigating further.
