We are currently investigating an issue with recorded sounds not playing.
Resolved The issue with recorded sounds has been resolved as at 09:54
No incidents reported
We have identified a third party issue routing calls to mobile phone numbers. Our engineers are working to mitigate the issue.
Next update in 15 minutes
myCloudPBX/Business SIP/Inbound 1300 Carrier Routing Issue - Resolved
The upstream carrier issue affecting outbound calls to mobile phone numbers has been resolved. Call routing has returned to normal, and all services are operating as expected.
Thank you for your patience.
Update – Ongoing Mitigation Efforts
We are continuing to work around an upstream carrier issue affecting outbound calls to mobile phone numbers. Our team has implemented alternative routing and is monitoring call success rates as traffic is shifted.
We’ll provide another update in 30 minutes or sooner if the situation changes.
