We are currently investigating an issue with recorded sounds not playing.
Resolved The issue with recorded sounds has been resolved as at 09:54
No incidents reported
A hardware failure is impacting a limited number of services. Replacement hardware is being dispatched for replacement. Current ETR 2-4 hours.
Services restored
Service testing underway
Patching completed
Replacement hardware installed. Re-patching has commenced.
Hardware has arrived on site
The team are currently investigating delays in data showing in the dashboard.
The team have resolved the issue with the dashboard and reports are now showing correctly. Should you have any further issues, please contact your administrator.
The team are still working towards a resolution for this issue.
Engineers are working on an update to resolve.
Call recording downloads via the myCloudPBX Dashboard are currently unavailable, recordings can be downloaded using FTP, detail can be found at https://kb.mycloudpbx.com.au/guides/mycloudpbx/call-recordings.html#ftp
Access to call recording downloads via the myCloudPBX Dashboard has been restored.
