The team are currently investigating delays in data showing in the dashboard.
The team have resolved the issue with the dashboard and reports are now showing correctly. Should you have any further issues, please contact your administrator.
The team are still working towards a resolution for this issue.
Engineers are working on an update to resolve.
Call recording downloads via the myCloudPBX Dashboard are currently unavailable, recordings can be downloaded using FTP, detail can be found at https://kb.mycloudpbx.com.au/guides/mycloudpbx/call-recordings.html#ftp
Access to call recording downloads via the myCloudPBX Dashboard has been restored.
No incidents reported
A high number of calls failing to connect with the public telephone network
All services have been restored
Monitoring and communications between all parties involved continues
ECN continue to monitor however a small number of calls are still timing out and failing to establish. If you experience a call failure please try your call again.
Ongoing upstream provider outage has reduced overall call capacity, as a result a small number of calls are timing out and failing to establish. If your call fails to establish, please try again.
