We are currently investigating an issue with recorded sounds not playing.
Resolved The issue with recorded sounds has been resolved as at 09:54
No incidents reported
A high number of calls failing to connect with the public telephone network
All services have been restored
Monitoring and communications between all parties involved continues
ECN continue to monitor however a small number of calls are still timing out and failing to establish. If you experience a call failure please try your call again.
Ongoing upstream provider outage has reduced overall call capacity, as a result a small number of calls are timing out and failing to establish. If your call fails to establish, please try again.
ECN are investigating performance issues with Cloud Dial including longer than average call connection times.
Service Restored
Cloud Dial call connection times have returned to normal, ECN continue to monitor Cloud Dial calls.
Database contention identified as the root cause, restoration in progress.
