Stickied Incidents

Friday 10th July 2026

myCloudPBX/Business SIP/Inbound 1300 Investigating an issue with recorded sounds

We are currently investigating an issue with recorded sounds not playing.

Resolved The issue with recorded sounds has been resolved as at 09:54

Past Incidents

Saturday 2nd November 2019

No incidents reported

Friday 1st November 2019

No incidents reported

Thursday 31st October 2019

Ethernet/NBN Enterprise Ethernet/Data Centre Third Party Network Fault - Brisbane and Surrounds

A limited number of third-party network services in the Brisbane area are currently offline. We are currently working with our delivery partner to obtain further information.

Services restored

Work is ongoing to restore services, no ETR has been provided.

Restoration works continue

Fibre splice works continue

Fibre team is working on restoration. No ETR has been provided at this time.

Third party technicians has arrived on site and found no receive light on fibre from Brisbane to Spring Hill. Technicians are investigating further.

Fault located between Brisbane CO and Spring Hill. Third party technicians are being dispatched to investigate.

ECN will continue to provide updates as they become available

Fault located between Brisbane CO and Spring Hill

Technicians have been dispatched to investigate further

Wednesday 30th October 2019

No incidents reported

Tuesday 29th October 2019

No incidents reported

Monday 28th October 2019

g729 Codec outage - Business SIP

g729 calling is currently unavailable. As a temporary workaround, change SIP endpoint to use g.711A.

Engineers are currently investigating a possible issues with hardware transcoders.

g729 codec has been restored. Services are functioning as normal.

Sunday 27th October 2019

No incidents reported